Delivery & Returns
SC SEVEN SENSES THERAPY SRL delivers the ordered products throughout Romania. They will be sent to the address specified in the order completion process. The transport is free, through FRISBO SRL .
According to the Romanian legislation in force, the renunciation of the purchase by unilateral termination of the contract can be done within 14 calendar days from the receipt of the product and is applicable only to consumers who are natural persons who purchased the product remotely in compliance with the conditions of GEO 34/2014.
The consumer has the right to notify the merchant in writing that he is canceling the purchase, without penalties and without citing a reason, within 14 calendar days from receiving the product or, in the case of services, from concluding the contract.
The sale-purchase contract is concluded when the tax invoice is issued (this document takes the place of a contract according to Romanian legislation) and not when the order is placed or when the automatic confirmation of receipt of the order is sent by email (or other means of communication).
The returned products must be in the same condition in which they were delivered, with all the accessories and documents that accompanied it, without physical changes, bumps, scratches, etc. to any of the listed items. The direct costs of returning the products will be borne by the customer and the reimbursement of their value will be made in no more than 14 working days from the date of notification and only by bank transfer.
The address for sending the parcel is: Reghin, 17 Susenii Noi str., Mureș county, Romania.
Withdrawal from the contract can be made through an unequivocal statement, through any of the following methods: mail, post, phone, SMS, verbally, etc. Regardless of the method chosen, along with the products you wish to return, you can attach a withdrawal form from the contract, exemplified in the following model (the form presented below is only a model and it is not mandatory to write it):
SC SEVEN SENSES THERAPY SRL
Address: Reghin, 17 Susenii Noi str., Mureș county, Romania
Phone number: (+40) 720 054 802
Email address: email@example.com
I hereby inform you about my withdrawal from the contract regarding the sale of the following products:
Received on: __ / __ / ____